Dr Dray Academy Terms of Use & Refund Policy
1. Introduction
By accessing this website and purchasing products from Dr Dray Academy LTD (hereafter referred to as "Dr Dray Academy"), you agree to be legally bound by these Terms of Use and all applicable laws and regulations.
1.1 Definitions
“We”, “us” or “our” refers to Dr Dray Academy LTD.“You”, “your” or “customer” means the person purchasing online training or other services from us.“Services” refers to the Dr Dray Academy online training courses, events, or subscription-based support groups.“Goods” means training booklets, kits, posters, and any other materials advertised by us from time to time.
Contact Details
If you have any questions about these T&Cs, please contact us at
.
2. Formation of Contract
2.1 Any quotation given by us before you make an order for Services is not a binding offer by us to supply such Services.
2.2 When you place your order with us, this constitutes an offer to purchase the Services.
2.3 We will acknowledge your order by email. This acknowledgment does not constitute acceptance of your order.
2.4 A legally binding contract is formed when we confirm your order via email and receive payment in full (Order Confirmation).
2.5 We reserve the right to decline orders for any reason, including but not limited to eligibility criteria, availability, or pricing errors. We will inform you promptly if your order is not accepted.
3. Eligibility and Refund Policy
3.1
Eligibility Criteria:
Some of our courses have specific eligibility criteria, including medical qualifications or professional credentials. It is your responsibility to ensure you meet these criteria. If you do not, we may refuse to supply the Services, and you will not be entitled to a refund.
3.2
Refund Policy:
We offer a full refund within thirty (30) days of initial sign-up. To request a refund, contact us at
. Refunds will not be granted if significant course material has been accessed or used. Physical goods must be returned to us before a refund is processed.
3.3
Event Cancellations:
We reserve the right to cancel or reschedule events. If we cancel an event, you will be entitled to a full refund. If we reschedule and you cannot attend, a full refund will also be provided. We are not liable for any expenses incurred due to cancellations or changes.
4. Charges and Payment
4.1 All fees must be paid in full at the time of purchase unless an installment plan has been agreed upon.
4.2
Installment Plans:
If applicable, payments must be made according to the agreed schedule. Failure to make payments may result in the suspension of access to the Services and legal action to recover unpaid amounts.
5. Confidentiality and Data Protection
5.1
Confidentiality:
You agree to keep all confidential information provided by us secure and not to disclose it to any third party.
5.2
Data Protection:
We will handle your personal data in accordance with our Privacy Policy, available at [Privacy Policy Link]. By purchasing our Services, you consent to our use of your data for processing your order and future marketing purposes.
6. Intellectual Property
6.1 All content provided by Dr Dray Academy, including but not limited to training materials, logos, and trademarks, is the property of Dr Dray Academy or its licensors. You may not reproduce, distribute, or use this content without our prior written consent.
7. Dispute Resolution
7.1 If you have a complaint, please contact us at
. We aim to resolve disputes quickly and efficiently.
7.2 If a dispute cannot be resolved internally, either party may seek resolution through mediation or legal proceedings under the jurisdiction of the courts of England and Wales.
8. Limitations of Liability
8.1 Our total liability in connection with the Services shall not exceed the amount paid by you for the Services.
8.2 We are not liable for any indirect or consequential losses, including loss of profit, data, or goodwill.
9. Termination
9.1 We may terminate the contract immediately if you materially breach these Terms, fail to pay for the Services, or if we decide to discontinue the Services.
10. Force Majeure
10.1 Neither party shall be liable for any delay or failure to perform obligations under this agreement due to events beyond their reasonable control, including but not limited to acts of God, war, or government restrictions. If such events continue for more than 60 days, either party may terminate the contract.
11. Amendments
11.1 We may revise these Terms at any time by updating this page. Your continued use of our Services following any changes signifies your acceptance of the updated Terms.
12. Entire Agreement
12.1 These Terms, along with our Privacy Policy and any other specific terms agreed upon, constitute the entire agreement between you and Dr Dray Academy regarding the use of our Services.
This document aims to ensure transparency and clarity regarding the terms under which Dr Dray Academy provides its Services. Please review these Terms regularly to stay informed of any updates or changes.